Booking terms and conditions
Delivery and collection times are by appointment. Alternatively, please submit your booking online.
Prices are per day (not night) and insurance (only covers injury or illness that occurs directly as a result of boarding with us). Dogs are charged from the day of arrival to the day of departure inclusive. No refunds are made should you decide to collect your dog before the agreed departure date.
Payment
Cash or debit card (transaction fee chargeable for credit cards).
All bills must be settled before the dog is returned to the owner.
Booking Conditions
We understand that your plans can change. We value your custom, therefore all we ask is that you let us know as soon as possible of any changes so we can re-let your booking.
- All dogs must be on a collar and lead upon arrival
- No bitches accepted in season or about to whilst staying with us.
- Only sociable dogs accepted.
- Pet carriers must be taken home, or if left, at owner's risk
- In the event of owners returning before the end of the booking the full period will be charged
- If you find you are unable to keep to the arranged time then please arrange a new time
- No discount is given if owners bring in their own food.
Vaccination Requirements
Please remember to bring your pet's vaccination certificate with you. Strictly no dogs will be admitted without the production of an up-to-date certificate. This will be for the usual annual boosters and also for kennel cough. For kennel cough the certificate should show INTRAC and this is administered by the vet as a nasal spray. This requires boosting every twelve months.
Policy of Care
Please check your dog for fleas, worms and ear mites and where possible treat before coming to the kennel. If your pet has an existing medical condition it is crucial that we know about it in advance. Any medication that is required should be supplied with clear instructions on administration. Please ensure there is sufficient to cover the boarding period.
Our insurance only covers injury or illness that occurs directly from the stay with us. Box Hill Home Boarding & Créche will ask you to pay any veterinary costs incurred if it is determined that the illness was a long-standing condition or previously known but not declared.
When your pet stays with us we take every precaution to ensure its health, safety and happiness. Should he become unwell we will take immediate action, either by taking your pet to our closest vet or by phoning your own vet for advice on the action to take.
